Gentiva Health Services

915 tate blvd seHickory NC28602

5 Star CMS Rating

82%

Patient Recommended

5 Star Patient Rating

Services

Types of services offered to patients

	Offers Nursing Care Services
	Offers Home Health Aide Services
	Offers Physical Therapy Services
	Offers Occupational Therapy Services
	Offers Speech Pathology Services
	Offers Medical Social Services

HHCAHPS Survey Result Star Ratings

5	HHCAHPS Survey Summary Star Rating
5	Star Rating for health team gave care in a professional way
91	Percent of patients who reported that their home health team communicated well with them
5	Star Rating for health team communicated well with them
89	Percent of patients who reported that their home health team communicated well with them
4	Star Rating team discussed medicines, pain, and home safety
83	Percent of patients who reported that their home health team discussed medicines, pain, and home safety with them
5	Star Rating for how patients rated overall care from agency
87	Percent of patients who gave their home health agency a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)
82	Percent of patients who reported YES, they would definitely recommend the home health agency to friends and family
333	Number of completed surveys
28	Response rate

HHCAHPS Process Quality Measures

96.8	How often the home health team began their patients' care in a timely manner
99.5	How often the home health team taught patients (or their family caregivers) about their drugs
99.8	How often the home health team checked patients' risk of falling
96.1	How often the home health team checked patients for depression
84.3	How often the home health team determined whether patients received a flu shot for the current flu season
89.1	How often the home health team made sure that their patients received a pneumococcal vaccine (pneumonia shot)
97.1	With diabetes, how often the home health team got doctor's orders, gave foot care, and taught patients about foot care
77.9	How often patients got better at walking or moving around
79.4	How often patients got better at getting in and out of bed
82.9	How often patients got better at bathing
85.5	How often patients' breathing improved
95.4	How often patients' wounds improved or healed after an operation
71.3	How often patients got better at taking their drugs correctly by mouth
13.2	How often home health patients had to be admitted to the hospital
14.5	How often patients receiving home health care needed urgent, unplanned care in the ER without being admitted
67.7	How often physician-recommended actions to address medication issues were completely timely
0.1	Changes in skin integrity post-acute care: pressure ulcer/injury

Rates of Discharge to Community and Potentially Preventable Readmissions

2,497	Observed Number of Discharges to Community
3,098	Number of Eligible Stays for DTC Measure
80.6	Observed Discharge to Community Rate
85.11	Risk-Standardized Discharge to Community Rate
83.87	Lower Limit of the 95% Confidence Interval on the Risk- Standardized Discharge to Community Rate
1	DTC Comparative Performance Category Better Than National Rate
59	Observed Number of Potentially Preventable Readmissions Following Discharge
1,942	Number of Eligible Stays for PPR Measure
3.04	Observed Potentially Preventable Readmissions Rate
3.36	Risk-Standardized Potentially Preventable Readmissions Rate
2.72	Lower Limit of the 95% Confidence Interval on the Risk- Standardized Potentially Preventable Readmissions Rate
4.09	Upper Limit of the 95% Confidence Interval on the Risk- Standardized Potentially Preventable Readmissions Rate
2	PPR Comparative Performance Category Same As National Rate
1.01	How much Medicare spends on an episode of care at this agency, compared to Medicare spending across all agencies nationally
5,168	Number of episodes of care used to calculate how much Medicare spends on an episode of care at this agency, compared to Medicare spending across all agencies nationally

Areas Served by the Home Health Agency